Reviews
Online reputation
Reviews are the shop window you do not control: they decide whether someone walks in or walks past. We keep an eye on them, answer every one in your voice, and keep your public listings aligned. Where it helps, we come into the dining room at the end of the meal and invite guests to say how it went — offering nothing in return, because that is the only way a review counts.
What we do
- Every review answered, good and bad
- TripAdvisor, Google and Facebook listings claimed and aligned
- Someone in the dining room on your busiest nights, with cards and QR codes
- Reporting of reviews that break the rules
- Monthly report and comparison with competitors
- No incentives to guests, ever
